Application expertise for your hosting platform
Support for Drupal on Acquia
Keep delivery coordinated.
Get help with the Drupal application, integrations, and release workflows running on your Acquia environment.
A practical starting point
Make the application and hosting workflow work together
We help investigate application issues, maintain custom and contributed code, and plan changes across development, staging, and production environments. The work starts with your platform access, subscription capabilities, and team responsibilities.
Where an issue belongs with the hosting provider, we help gather a reproducible example and the technical context for your support case. Hosting services and vendor support remain governed by your Acquia agreement.
How we help
From assessment to the next release
Understand the environment
Review application versions, configuration practices, deployment workflows, and the integrations your site depends on.
Resolve application issues
Investigate errors and regressions, propose code or configuration changes, and validate them in the appropriate environment.
Coordinate delivery
Align release checks, content updates, and vendor discussions so responsibility for each part of the change is clear.
Before we begin
Questions worth asking
Tell us about your platform and priorities. We will agree the scope and next steps before work begins.
Is this an Acquia hosting subscription?
No. This service covers scoped Drupal application work. Your Acquia hosting subscription, entitlements, and platform support are separate.
Can you help with a Drupal upgrade on Acquia?
We can assess application compatibility and the available hosting environment, then plan the code changes, tests, and deployment steps.
What access is needed?
The required repository, Drupal, and environment access depends on the task. We agree the minimum permissions and a secure access process during onboarding.